btk24's Privacy Policy
A full, transparent account of how your personal information is collected, stored, and protected.
Introduction & Applicability
This privacy policy applies to all users of the btk24 platform. By using the site, you are considered to have accepted the terms of this policy.
btk24 is committed to providing a safe and transparent online gaming environment for players in Bangladesh. We believe your privacy is a fundamental right, and protecting your personal information is our primary responsibility.
This privacy policy explains what information btk24 collects, how it is used, who it may be shared with, and what rights you have regarding your information. We follow internationally recognised SSL encryption standards and fair play principles. Please read this policy carefully.
By using the btk24 website and all related services — such as the gaming platform, payment services, and customer support — you consent to the collection and processing of information as described in this privacy policy.
What Information We Collect
btk24 collects user information in three main ways: information you provide directly, information collected automatically, and information received from third parties.
Information You Provide Directly
This includes information you provide when registering and managing your account:
- Full name, date of birth, and national identity details (for age verification purposes)
- Email address and mobile number
- Residential address
- Payment method details — such as bKash, Nagad, Rocket, Upay, or bank account information
- Information provided when contacting customer support
Automatically Collected Information
Technical information collected automatically when you visit the site:
- IP address and device identifier information
- Browser type, operating system, and device details
- Cookies, session tokens, and similar tracking technologies
- Traffic source, page views, session duration, and navigation patterns
- Gaming activity and transaction logs
Information Received from Third Parties
Information may sometimes be collected from third parties to ensure service quality:
- Payment processors — to confirm transaction status
- Identity verification services — to confirm account authenticity
- Fraud prevention and security-related service providers
Purpose of Using Information
btk24 uses collected information only for specific and lawful purposes. Those purposes are described in detail below.
Account Management & Service Delivery
Your information is used to create, verify, and manage your account. This includes securing the login process, processing transactions, and storing your gaming history.
Security & Fraud Prevention
Information is used to prevent unauthorised account access, detect fraudulent transactions, and ensure the overall security of the platform. btk24 takes strict measures in this regard.
Service Quality Improvement
User behaviour is analysed to continuously improve the site's design, functionality, and gaming experience. This information helps us understand which games or features are most popular.
Customer Support
When you contact us via 24/7 live chat or email, your information is used to provide assistance. Previous communication history is stored so you do not have to repeat the same details.
Important Notifications
Important account information, policy change notices, security alerts, and transaction confirmation messages are sent to your email and mobile.
Responsible Gaming
Your gaming habits are monitored to alert you and provide support in cases of excessive or risky gaming. This information is used solely for your protection.
Cookies & Tracking Technologies
The btk24 website uses cookies and similar technologies to make your experience easier and more personalised.
Essential Cookies
These cookies are essential for the basic functionality of the site. Without them, it is not possible to log in, maintain a session, or make secure payments. These cookies cannot be disabled.
Analytical Cookies
These cookies are used to understand how different parts of the site are being used. The information collected through them is completely anonymous and is used to improve service quality.
Managing Cookies
You can control or delete cookies from your browser settings. However, disabling essential cookies may prevent some important features of the site from working. Each browser manages cookies differently — please refer to your browser's help section.
Sharing Information with Third Parties
btk24 does not sell your personal information to third parties for commercial purposes.
In specific circumstances and only where necessary to provide services, we may share limited information with the parties listed below:
Service Provider Partners
Selected third-party services are used for payment processing, identity verification, site hosting, and customer support. These partners are provided only the information necessary for their specific tasks and are bound by strict confidentiality agreements.
Legal Obligations
Information may need to be disclosed as part of a court order, a lawful request from a law enforcement agency, or other legal processes. In such situations, btk24 complies with its legal obligations.
Fraud & Abuse Prevention
Necessary information may be shared with fraud detection agencies to ensure platform security and protect other users.
Business Restructuring
In the event of a business merger, acquisition, or asset transfer, user information may be transferred to new ownership. However, the terms of this policy will remain in effect.
Data Security Measures
btk24 adopts both technical and administrative security measures to protect your information. Our security framework is as follows:
All data transmissions are protected by industry-standard SSL/TLS encryption.
Passwords are never stored in plain text — strong hashing algorithms are used.
Only authorised staff can access user information, and this is strictly monitored.
Our servers are protected by modern firewalls and intrusion detection systems.
Systems are monitored around the clock to detect suspicious activity.
Regular audits and tests are conducted to identify security vulnerabilities.
Please note that no method of data transmission over the internet is 100% secure. We make every effort to protect your information, but no one can guarantee absolute security.
Data Retention Period
btk24 retains your personal information only for as long as necessary. The retention period depends on the type of information and the purpose for which it was collected.
Account Information
Account information is retained for as long as your account remains active. Even after account closure, information may be kept for a defined period to meet legal obligations and resolve disputes.
Transaction Records
Financial transaction records are retained for the period required by applicable law. These records are used for resolving financial disputes and auditing purposes.
Communication Records
Customer support communication history is retained for a limited period to improve service quality and resolve disputes.
Data Deletion Process
Once the retention requirement ends, we securely delete or anonymise the data so that individuals can no longer be identified.
Your Rights & Choices
btk24 believes every user owns their personal information. To that end, we ensure the following rights:
You can request to know what information we hold about you.
You can contact us to correct any inaccurate or incomplete information.
In certain circumstances, you can request that your information be deleted (where there is no legal obligation to retain it).
In certain cases, you can object to the processing of your information.
You can request that your information be provided in a structured, commonly used format.
You can withdraw your consent at any time to stop receiving promotional emails or notifications.
To exercise any of your rights, contact us at [email protected]. We will do our best to respond as quickly as possible.
Protection of Minors
btk24 is intended only for individuals aged 21 and above. Minors are strictly prohibited from creating accounts or using the service.
btk24 does not intentionally collect information from anyone under the age of 21. An age verification process is followed at the time of registration.
If we become aware that information from a minor has been collected by mistake, we will immediately close the relevant account and securely delete the collected information. If you suspect that a minor is using our platform, please notify us at [email protected].
Policy Changes & Updates
btk24 may change or update this privacy policy from time to time. Changes may be made due to service updates, the addition of new technology, or legal requirements.
Change Notifications
For significant changes, we will send a notification to your registered email and clearly announce it on the site. For minor changes, only this page will be updated.
Consent to Changes
Continuing to use the site after a policy change means you are considered to have accepted the new policy. If the new policy is not acceptable to you, you may request that your account be closed.
This privacy policy has been most recently reviewed and updated. For any questions or feedback, contact us at [email protected].
Contact Us
If you have any questions, concerns, or wish to exercise your rights regarding this privacy policy, please contact us. The btk24 privacy team will respond to your request as soon as possible.
Email: [email protected]
24/7 live chat support — available on any page of the site
We provide support in both Bengali and English
btk24 is a safe and reliable platform. We are always committed to protecting your privacy. Play responsibly and enjoy with peace of mind.